Impact Tech Ltd’s solutions enhance Customer Experience by providing a personalized customer journey. Every interaction through channels and touchpoints is recorded and analysed to provide personalized suggestions and recommendations via automated ; Through our solutions customers connect to the most suitable employee during every interaction. As a result, onboarding efficiency increases and cost per acquisition reduces. Customer support from the most knowledgeable employee increases customer satisfaction, reinforces loyalty and thereby increases customer lifetime value.
The Company aspires to become global leaders in AI, Big Data technology. The founders are entrepreneurial Computer Science experts who enjoyed early career success at 500 Startups accelerator. It has developed three business optimised integrated solutions, Impact CRM, Impact Telecom and Impact AI using cutting edge technologies (Natural Language Processing, Speech Processing, Conversational AI, Sentiment Analysis, Emotion Recognition, Predictive Analytics and Machine Learning) which won the "Best Automated Performance Tool" when presented at LS18.
|Mrs Georgina Siitta Achilleos||Account Admin|