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Event

Webinar On Establishing a Robust Complaint Management System

This Webinar will breakdown the complaint management process so attendees will be exposed to a clear, concise and compliant approach to complaint management in accordance with 21 CFR, Part 820.198 requirements.

If your organization is struggling with an overly burdensome complaint management system or the number of complaints is continuing to rise with no end in sight, then now would be a good opportunity to streamline your organization’s approach to complaint management.This Webinar will breakdown the complaint management process so attendees will be exposed to a clear, concise and compliant approach to complaint management in accordance with 21 CFR, Part 820.198 requirements. Remember, there are no such things as maximum compliance or minimum compliance; there is just compliance when it comes to meeting the FDA’s requirements for the complaint management system.Areas Covered in the Session :Reviewing the Requirements Associated with 21 CFR, Part 820.198Understanding the agency’s interpretation of processing complaints in a timely and uniform manner.Information that needs to be incorporated into a complaint file.The complaint investigative process.Processing oral complaints.Use of decision trees to determine the need to report a complaint as an MDR reportable event.The documentation process for when a decision is made not to investigate a complaint.Customer response letters and follow-up.Linkage to the CAPA SystemWho Will Benefit:Quality ProfessionalsRegulatory ProfessionalsCustomer Service ProfessionalsMedical Science ProfessionalsPrice Tags:LiveSingle Live : For One Participant$ 249Corporate Live : For Max. 10 Participants$ 899RecordingSingle REC : For One Participant - Unlimited Access for 6 Months$ 299For more information and enquiries contact us atCompliance Trainings5939 Candlebrook Ct, Mississauga, ON L5V 2V5, Canada  Customer Support : #416-915-4458 

When

20 Nov 2014 @ 01:00 pm

20 Nov 2014 @ 02:00 pm

Duration: 1 hours

Timezone: GMT -5:00


Where

Online Webinar


Language

Englishen


Organised by

Compliance Trainings (deactivated)

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